In short
- Before dispatch: cancel any time for a full refund.
- After delivery: we don't take returns of a working system.
- Damaged or faulty: we repair or replace it.
Before your system ships
You can cancel your pre-booking at any time before dispatch for a full refund. See the Refund & cancellation policy.
After delivery
Each SentinelX system is set up for your home: in India our team installs it, and outside India we set it up with you over a video call. Because of this, we don't accept returns of a system that is working as described.
Damaged or faulty
If your system arrives damaged, or a part doesn't work, write to secure@sentinelx.systems with your booking reference and photos or a short description. We will repair or replace the affected part at no cost to you, under the warranty that comes with your system.
Questions? Write to secure@sentinelx.systems. SentinelX Private Limited, Survey No. 83/1, Rai Durg, Hyderabad, Telangana 500032, India.