In short
- Your pre-booking is fully refundable until your system ships.
- To cancel, email us with your booking reference. No reason needed.
- The full amount goes back to the card, UPI or account you paid with.
Cancelling your pre-booking
You can cancel your pre-booking at any time until your system ships. Write to secure@sentinelx.systems from the email address you used, with your booking reference (it starts with SX- and is on your receipt voucher). You don't need to give a reason.
Your refund
You get back the full amount you paid, with no deductions. The refund goes back to the same card, UPI, wallet or bank account you paid with, in the currency you paid in. We start the refund within 7 working days of your request, and confirm it by email. Banks usually take a further 5 to 7 working days to show it on your statement.
If you paid in a currency other than the rupee, your bank may show a slightly different amount in your home currency, because exchange rates change between the day you paid and the day of the refund.
If we cancel
If we cannot fulfil your pre-booking, for example if we cannot ship to your address, or if the shipping date changes and you no longer want to wait, we refund you in full in the same way.
After your system ships
Once your system has been dispatched, the pre-booking can no longer be cancelled. What happens after delivery is covered by our Return policy.
Failed or double payments
If money left your account but you did not receive a receipt voucher, the payment either did not complete or is still being confirmed. Razorpay returns uncompleted payments to you automatically. If you are charged twice for the same pre-booking, write to us and we refund the extra payment in full.
Questions? Write to secure@sentinelx.systems. SentinelX Private Limited, Survey No. 83/1, Rai Durg, Hyderabad, Telangana 500032, India.